Return Policy

Thank you for shopping at Madison & Ava. If you are not completely satisfied with your purchase, we offer a 30-day return policy. To return an item, please review the information below and follow the return instructions provided.

Eligibility for Returns

We accept return requests within 30 days from the date your order is delivered.

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, unwashed, and in the same condition in which it was received.
• The item must be returned in its original packaging.
• All tags, labels, and accessories must be included.
• Proof of purchase must be provided.

We reserve the right to refuse returns that do not meet these requirements.

Return Procedure

To initiate a return, please contact our customer support team at:

Email: info@madison-ava.com

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

You must contact us before returning any item in order to receive return authorization and the correct return instructions.

Unauthorized returns may not be accepted or processed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

We strongly recommend using a shipping service that provides tracking information, as Madison & Ava cannot be responsible for returns lost during transit.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Order Cancellation

Orders may be canceled within 4 hours of being placed.

After this period, your order may have already entered processing and can no longer be canceled.

If you wish to cancel your order after the cancellation window has expired, you must wait until the package has been delivered and then submit a return request in accordance with this Return Policy.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Items that have been worn, used, washed, or damaged after delivery
• Items returned without prior authorization

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 3 business days of receiving your order.

To assist with your claim, we may request:

• Clear photographs of the item
• Photographs of the packaging
• A brief description of the issue

If the issue is confirmed, we may offer a replacement item, store credit, or another appropriate resolution.

Wrong Size Received

If you receive an item in a size different from the one you ordered due to an error on our part, please contact us within 3 business days of receiving your order.

To process your request, we may ask you to provide:

• A clear photo of the size label on the item
• Your order number
• A brief description of the issue

Once we have confirmed that the incorrect size was sent, Madison & Ava may, as a gesture of goodwill, send the correct size free of charge.

If you choose not to accept the replacement and instead prefer a refund, the item must first be returned to us in accordance with our return instructions. In this case, the customer is responsible for the return shipping costs. A refund will only be processed after the returned item has been received and inspected to ensure it meets our return eligibility requirements.

Restocking Fees

Madison & Ava does not charge restocking fees for approved returns.

Refund Process

To initiate a refund request, please contact us at:

Email: info@madison-ava.com

Once your returned item has been received, it will be inspected to verify that it meets the return requirements.

After inspection, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to appear in your account, depending on your bank, card issuer, or payment provider.

Contact Information

Company Name: Madison & Ava

Email: info@madison-ava.com

Customer Support Hours

Monday to Friday: 8:00 AM – 6:00 PM (Eastern Time)

Saturday and Sunday: 10:00 AM – 4:00 PM (Eastern Time)

Average Response Time

Within 12 hours.